Shipping policy

SHIPPING POLICY

Effective Date: May 06 2026

Thank you for shopping with Zeliry.

This Shipping Policy explains how orders are processed, shipped, and delivered.

ORDER PROCESSING TIME

All orders are processed within 1–3 business days.

Please note:
- Orders are not processed or shipped on weekends or holidays.
- During high-demand periods, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

ESTIMATED SHIPPING TIMES

Estimated delivery time after shipment is 7–10 business days, depending on the destination country and local carrier services.

Estimated total delivery time:
- Processing time: 1–3 business days
- Shipping time: 7–10 business days

Please note that delivery times are estimates and are not guaranteed.

CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer.

Zeliry is not responsible for delays caused by customs clearance procedures.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

LOST OR STOLEN PACKAGES

Once an order has been marked as delivered by the shipping carrier, Zeliry is not responsible for lost or stolen packages.

If you experience an issue with delivery, please contact the shipping carrier directly. However, we will do our best to assist you whenever possible.

TRACKING YOUR ORDER

Once your order has shipped, you will receive tracking information by email.

Please allow up to 48 hours for tracking updates to appear.

DELAYS

Shipping delays may occasionally occur due to:
- High shipping volume
- Weather conditions
- Customs inspections
- Carrier-related issues
- Holidays or peak seasons

We appreciate your patience and understanding in such situations.

CONTACT

If you have any questions regarding shipping, please contact us at:

zeliry.info@gmail.com